What We Do
Southwest Recovery Services, Inc. is a nationally recognized full-service collection agency headquartered in Addison, Texas with offices in Dallas, Austin, Houston, San Antonio, St. Louis and Oklahoma City. We help companies across a wide range of industries collect the money they are owed in a responsible, ethical manner.
We accomplish this through traditional debt collection as well as by providing revenue cycle management and accounts receivable management to the medical industry and others looking to outsource their billing and receivables. Our holistic services can help prevent overdue invoices and collect them quickly when they occur.
Our professional recovery agents are experienced and trained in debt collection best practices. We pursue every available strategy to collect your unpaid debts, including:
Oral And Written Communication
Customer Service Quality Standards
Overcoming Objections and Effective Negotiation Techniques
Skip Tracing Techniques
Southwest Recovery Services follows all state and national regulations for ethical debt collection. We are also members of many professional organizations dedicated to fair debt collection practices. We adhere to the following regulatory and professional standards:
American Collectors Association Rules & Regulations
Fair Debt Collection Practices Act (FDCPA) Certification Class
Fair Credit Reporting Act (FCRA)
Health Insurance Portability and Accountability Act (HIPPA)
Southwest Recovery Services Performance Guarantee
As a contingency debt recovery and collection services company, Southwest Recovery Services does not charge our clients any upfront fees when referring accounts for collection. We fully guarantee our collection and recovery services because we do not get paid unless we collect.
WHY CHOOSE US
We Report The Debt To All Credit Bureaus For Free
Southwest Recovery Services will report your assigned accounts to all nationwide consumer credit reporting agencies through our automated submission process upon your request at no additional charge. Properly reporting a bad debt to the credit is a vital step in the collection process because it increases the likelihood that the debtor will pay.
Accounts placed with Southwest Recovery Services are assigned to highly trained, experienced and compliant Recovery Agents. Accounts are matched to the recovery agents experience, knowledge and ability to get results. Daily audits are performed to ensure accounts are meeting client or company work requirements. Daily reporting from the collection and compliance management team ensures that we are continually evaluating our performance.
Success with Southwest Recovery Services begins prior to the placement of your accounts. Southwest Recovery Services prides itself on understanding your companys needs, then uses that knowledge to train our staff. We realize that a well-trained Recovery Agent provides consistency and stability to our company. This means higher recoveries on the accounts placed with Southwest Recovery Services. Our commitment to our employees is evident in the ongoing training and unparalleled benefits we offer.