Southwest Recovery Services

In today’s competitive environment, you must stay educated and informed of the constant growth and change in the collection industry. Benefits of membership with the ACA include education of new collection laws in specific states and collection training and seminars provided to our staff. Our collection staff must complete eight hours of training each quarter as part of our company’s ongoing commitment to be fully compliant with the Fair Debt Collection Practices Act.

In today’s competitive environment, you must stay educated and informed of the constant growth and change in the collection industry. Benefits of membership with the ACA include education of new collection laws in specific states and collection training and seminars provided to our staff. Our collection staff must complete eight hours of training each quarter as part of our company’s ongoing commitment to be fully compliant with the Fair Debt Collection Practices Act.

No. Since we can not give you an ironclad guarantee that every account is collectible we feel it is unethical and unnecessary to collect fees prior to the resolution of your account. We do not collect fees from you until the debt is collected. SWRS is dedicated to building strong, long-term business relationships with our customers. This has been part of the company’s mission statement and its unwavering commitment to you.

No. We understand that you have contracted us to work on your accounts. Understanding this, we have a service agreement, not a long-term contract. Our service agreement can be viewed by clicking on the link below. You may cancel our service at any time by simply giving us a written notice.

Depending on the level of services agreed upon we will report your accounts to the credit bureau once a month. SWRS maintains a relationship with TransUnion, Experian, Innovis, and CSC Equifax. As part of our agreement with these companies, we are required to report any changes and updates monthly, such as payments made or deletions made due to inaccurate information. This is done through a secure upload using the latest technology. Thus, your customers’ private records remain protected and secure.Depending on the level of services agreed upon we will report your accounts to the credit bureau once a month. SWRS maintains a relationship with TransUnion, Experian, Innovis, and CSC Equifax. As part of our agreement with these companies, we are required to report any changes and updates monthly, such as payments made or deletions made due to inaccurate information. This is done through a secure upload using the latest technology. Thus, your customers’ private records remain protected and secure.

You can report a valid account to a person’s credit for a period of seven years from the last payment you received or the last date of service. For instance, if you sold a good or service in 2005, but received a payment from your customer in 2012 you can adjust the date of occurrence, or date open to reflect the 2012 date. The account will then remain active until 2019.

Yes. The Fair Debt Reporting Act requires SWRS to maintain accurate records and to report them in a timely fashion to the credit bureaus. SWRS utilizes the e-OSCAR system to answer all disputed items and to fix any inaccurate entries using a secure online database that all credit bureaus pull data from. The system allows us to update an account that has been reported within 72 hours. This is crucial when a mortgage or car loan is hanging in the balance.

No. The Fair Debt Reporting Act permits the free exchange of credit information. When a customer does not pay you for the goods and/or services that you provided that customer’s creditworthiness is in question, and this falls under the FCRA’s guidelines SWR has invested in the latest state-of-the-art tools to find even the most persistent debtors. Most of our research is done on the internet and telephone. You would be shocked to know what you can find about a person with a few clicks of a mouse. You can use our tools and databases prior to turning in your account or accounts over for collection. For a fee of $5, you can have a professional locate your customer using over 2,100 governmental, municipal, and private databases that have compiled data on your customer. We can look at property, relatives, neighbors, and much more making it almost impossible to hide from their obligations with you. Your business is as unique as the individuals that it employs. SWRS has a proven record of accomplishment with successful collection of over 200,000 accounts collectively for a variety of businesses. This translates into millions of dollars for our customers. We have learned that collections are really about selling the customer into paying off his account. Our policy is to treat your customer with respect and dignity while firmly persuading him or her to pay. If done correctly debt collection is really about negotiation rather than intimidation. We have built a business around this simple but effective concept.

The success of collecting an account is dependent on many variables. The demographic of your clientele, as well as the age of the account when it is placed for collection, are important. Additionally, if the debt is a commercial or retail debt can also help predict the collection success. We strive to recover your accounts as timely as possible. Overall, our goal is to quickly and efficiently bring closure to your account and collect the balance due.