Receeve GmbH set out to completely disrupt the collections industry using technology. We are implementing AI and behavioural science to drive resolutive dialogue between our clients and their customers.
We dont believe that it makes sense to give away the most important relationship: that with your customers to third-parties. The interests of your customers are not aligned with third-party collections agencies; why throw away the hard-won relationship and all the effort you invested into building it?
Our approach sees our software and collections processes as a part of customer service, driving a win:win solution for both our clients and their customers. Our collections management platform allows the customer to easily communicate with our client via digital channels and automated processes, dynamically driving the interaction towards the resolution of the past-due claim.
We understand that at times customers may not be in a situation to immediately resolve the problem and they need options. We make it as easy as possible for them to actively resolve their past-due payments online or find a mutually agreeable path to resolution. This can be as simple as giving them another option for payment or may involve offering payment plans as well as refinancing options.
Customers are the lifeblood of our clients business, and they need to be offered modern-day solutions that are interactive and enable self-service. Hurdles and friction need to be removed when it comes to dialogue, payments and ultimately the customer relationship.
We have done and seen this before. As founders of re:ceeve, we have spent years at the convergence of payments, lending as well as collections.
At re:ceeve we address the whole value chain of collections. As former VCs, we wanted to raise venture capital to drive rapid growth towards market dominance.We also knew that we wanted to go about building the company our way.
Having always led diverse teams, we set out to recruit the best people for our team, regardless of where they come from. We have been an international team from day one. We strive for gender equality, and by having an international approach we can open up opportunities which may otherwise not present themselves.We aim to be a distributed team unattached to one location. Remote work is not only tolerated but celebrated at re:ceeve. We believe in having a life outside of the office, and at times, a commute can severely cut into that. Nevertheless, we also do our best to get our team together regularly to allow for in-person interaction. It is all about balance: family, work, life, culture, and diversity.