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mediaFinanz – your partner for secure and serious debt collection
Open receivables and outstanding debts are not only annoying, they can even endanger the very existence of a company. A professional, serious and successful receivables management is therefore of central importance. The debt collection company mediaFinanz offers companies of all industries and of all sizes reliable receivables management at home and abroad. We carry out your entire extrajudicial and judicial debt collection in a target-oriented and efficient manner and are the first debt collection company to be awarded the TÜV-certified claims management certificate by TÜV Saarland. Our many years of experience in online debt collection , our powerful interfaces to well-known credit agencies and, last but not least, the rhetorical and technical competence of our trained clerks form the solid basis for the serious and efficient claims management of mediaFinanz GmbH.

Optimal transparency through online debt collection
With the help of a client online system and powerful interfaces , you can conveniently transfer claims to us and manage them with a click of the mouse. So that you are informed about all dunning activities at all times, we document every step of the processing in real time. In your personal login area you can view the status of your claims as well as the complete processing history around the clock and thus keep the best possible overview.

Individual dunning run for successful debt collection
Our online debt collection is characterized by an individually configurable dunning run and is tailored to the needs of your company. Depending on the amount and volume, we use the most sensible dunning procedure for each claim, which helps increase the success rate. The multimodal dunning process extends from the written address to debtors by post and e-mail to contacting them by phone and payment reminders by SMS.

Trustworthy online debt collection
In a sensitive area of business such as debt collection receivables management trust is the basis of all cooperation. Although many of our processes are based on the latest information technology, we attach great importance to personal contact. As a client at mediaFinanz, you will always have a legally adept, personal contact for questions and concerns about receivables management.

A debt collection company offers maximum performance
Various IT integration options are offered so that you can optimally use the products and services of the debt collection company mediaFinanz . With the help of powerful interfaces, you can seamlessly integrate the services of mediaFinanz into your processes and use them optimally.

Q Why do I get a reminder from mediaFinanz even though I haven't received any goods?

It is probably a prepayment requirement, as it often arises in online auctions, for example. In this type of business - just like a regular purchase - there is a legally valid sales contract. Your obligation to pay for the goods also exists in these cases.

Q What are mediaFinanz's bank details?

Please use the transfer form we have sent you. In order to be able to assign your payment quickly, please state our file number as the purpose for each transfer. You will find the file number on our reminder letter. Account number: 246 447 Bank code: 265 501 05 Sparkasse Osnabrück IBAN: DE50 2655 0105 0000 2464 47 SWIFT / BIC-CODE: NOLADE22

Q What do I have to do if I cannot meet the payment deadline?

If you cannot meet a payment date agreed with us, please contact us in order to avoid further costs. You can reach the mediaFinanz GmbH team on weekdays from 9 a.m. to 5 p.m. on +49 (0) 541 2029-200.

Q What can I do if my address / name has changed?

Use our contact form for this. Please remember to include the file number assigned by us so that we can assign your data correctly. You are also welcome to contact us by phone to provide us with your new contact details. You can reach the mediaFinanz GmbH team on weekdays from 9 a.m. to 5 p.m. on +49 (0) 541 2029-200.

Q Is mediaFinanz a serious debt collection company?

MediaFinanz GmbH is a debt collection company approved by the President of the Osnabrück District Court and registered in the legal services register. In addition, we are a member of the Federal Association of German Debt Collection Companies (BDIU) and Germany's first debt collection company with TÜV-certified receivables management. The renowned certificate certifies that we have a high data protection standard, high IT security and efficient process management.

Q Why do I need the registration key?

The registration key is required to couple your client account with the module or plug-in. By entering the registration key, we know who the manufacturer of your application is. If there are any problems, we can contact the manufacturer of the application directly. You will receive the registration key from the manufacturer of your mediaFinanz connection.

Q Which integration should I choose?

The right integration usually depends on your requirements. If you want to hand over claims to us and do not have your own IT resources, the CSV interface is ideal for you. If you use a common shop or merchandise management software, there are often mediaFinanz modules already available that you can use to be able to use. These can be easily installed and your software can be expanded to include our services. The SOAP interface is ideal for people with programming knowledge. This interface contains most of the functions and is constantly updated. If you have further questions about IT integration, you can reach the mediaFinanz GmbH team Monday to Friday at +49 (0) 541 2029-110 or by email at info@mediafinanz.de

Q What functions do the eShop modules offer?

With the eShop module from mediaFinanz you can enjoy maximum performance: You can view the status of your orders via the user-friendly admin interface, and conveniently transfer and manage outstanding receivables. In addition, the module enables you to integrate an automated credit check into the checkout process of your online shop. Individual credit checks are possible at any time.

Q Which credit reports can I use with the mediaFinanz interfaces?

With our SOAP interface you can use all credit agencies and their products connected to us.

Q Which authentication should I choose?

Choosing the right authentication mainly depends on for whom mediaFinanz is to be integrated. If you write a connection that only you want to use yourself, you should choose standard authentication. If your product is a server-client solution, we also recommend standard authentication. If you operate a portal and want to offer your customers the services of mediaFinanz GmbH, you should use partner authentication. With partner authentication, your customers are spared the so-called coupling and administration of mediaFinanz access data.

Q What is a pairing and how does it work?

During the coupling, the mediaFinanz client account is linked to the connection used. This is done by entering a registration key. This registration key is available from the manufacturer of the mediaFinanz connection. After a successful coupling, we know which application you are using for your inquiries. If there are any technical problems, we can then contact the manufacturer of the application directly in order to find a solution together.

Q Can I configure the shop modules according to my needs?

Of course, the eShop modules offer you various configuration options. When submitting the receivables, you can, among other things, specify how long an order must remain in a certain order status before it can be transferred to mediaFinanz. The dunning costs and the interval of the status updates can also be defined. In the credit reports, you can of course specify which payment methods trigger a credit report and which scores are to be accepted. Extended settings such as information texts and minimum or maximum order values ??make the module very flexible.

Q Is there already a ready-made solution for my software?

There is already a mediaFinanz connection for many common systems. You can find some of these solutions on our Affiliate Program page. Is your software not included? Feel free to ask us whether we already know a solution for your system. You can reach the mediaFinanz GmbH team Monday to Friday from 9 a.m. to 5 p.m. on +49 (0) 541 2029-110 or by email at info@mediafinanz.de

Q Why do I have to sign a collection authorization?

The authority to collect serves as proof that mediaFinanz is entitled to collect open claims on your behalf and to accept amounts of money with a debt-discharging effect. However, you remain the holder of the claim.

Q How can I hand over my claims to mediaFinanz?

Quick and easy! After you have registered with us free of charge, you can transfer your outstanding claims to us directly with a click of the mouse. You will receive the access data for the client online system and a collection authorization by email. So that we can start processing your claim quickly, please sign the authorization to collect and send it back to us. The convenient upload function is available for this, or you can opt for the classic route by post, fax or e-mail. From now on, you can view the status of your claims as well as the complete processing history around the clock via our client online system and always have an overview.

Q How can I use mediaFinanz's collection services?

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