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Where

Kenstone Capital is a global debt consulting firm that serves leading banks, NBFC’s, financial institutions and businesses. We help our clients in turning around the delinquent debt at a record pace and maximize returns. With a focused effort we have built Kenstone Capital well equipped to this task.

Vision
To become a trusted debt recovery partner to every financial institution and businesses across the globe.

Mission
To help all the partnered banks, financial institutions and businesses turnaround their delinquent debt and achieve maximum return on investment.

Values
Obsession towards delivering pleasant, seamless and integrated customer service.
Insist on the highest standard and quality
Take a moonshot
Built on the cornerstone of trust & integrity
Evolve naturally
Focus more on building long term relationships than short term gains.
Inclined towards action
Provide an atmosphere of growth and prosperity to all our recovery partners-employees

Q What kind of information do you need from me during debt collection?

When you put a debt with us, we ask for as much details as you can give us. Generally we need invoices and contracts, but also account statements and accurate contact details for the debtor.

Q Can we put multiple cases in with you?

Sure, you can put as many cases as you want us to manage. You can also place a case with us and continue to make claims as they have been delayed.

Q What would you do when the name or address of the debtor changes during the debt collection process?

By informing the debt collection agency about such updates, you will avoid being charged extra costs for the necessary reminders, address searches, asset determinations, etc.

Q What are the upfront costs, if any?

In general, we don't have any upfront costs. We charge only an introduction fee depending on the location of the debtor. This is a one-off fee, after which we charge only a commission for a successful collection.

Q Who do I ask for updates?

You can either contact case manager who is handling the case in Kenstone Capital or by contacting the Customer Relationship Team member that is assigned to you.

Q What is the minimum amount of debt that can be collected?

There's no fixed threshold for us to collect. The amount of the debt, however, determines the prices that we charge.

Q When do you advise taking legal action?

When the amicable procedure is not successful, the request for legal action will be determined by the collector. This is dependent on the financial condition of the debtor, the age of the debt, the approximate cost of legal proceedings, the available evidence and the likelihood of success. The timescale and expense of legal proceedings can vary depending on the country of the debtor and the amount of the debt. This is the consumer's decision only to take legal action, and the costs must be paid by the consumer.

Q Can I be charged a fee if I withdraw my debt during the friendly process?

If you want to withdraw the case against our recommendation during the amicable process, a withdrawal fee will apply. However, at the end of our amicable phase, you can choose to close the file at no extra charge.

Q My debtor made a payment just after the start of the case introduction. Do I have to pay?

You become a customer as long as you can place a case with us. This ensures that all payments received by your debtor after our involvement will be subject to our accountability fees. Please note that our debt collectors immediately start debt collection activities once you place a case.

Q How long your amicable (non-legal) debt collection processes take?

The collection process takes varying periods of time depending on the circumstances of the claim. Usually, after three months of effort, we will make a recommendation for the next move, which may or may not include legal action.

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November, 2022

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