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Frontline Collections was formed in partnership with Federal Management in 2005. Our objective is to solely specialise in the Collection of Private Debt in line with our client’s requirements. Working in accordance with the ISO:9001 standards, we have hundreds of years of combined Debt Collection expertise. We are a highly reputable company that delivers the UK’s leading Private Debt Collection solution..

Our Main office is in Manchester and we also have Collection Offices in Lancashire, Glasgow and London. For overseas Debt Collection, we have a International network of trusted and accredited partners.

Why Frontline Collections?
High Collection rates and Low Commission rates
Avg. 90% Recovery rate on undisputed Debts
Members of the Credit Services Association
On-Line Access to Accounts for Multiple Debt instructions
FREE Pre-Action Risk Analysis of your debts
Debt Collection Officers to visit Debtors
Free tracing & Investigation of Debtors where appropriate
Legal dispute mediation Team – Less than 1% of cases ever require court Action
Fixed Low Cost service that is Robust & Highly Effective
International Debt Collection Team to collect Debts in the EU, USA & Overseas

Frontline Collections are the UK’s leading specialists for Private Debt Collection Agency matters. Whether you are an individual or a company, our Professional Debt Collector service will maximise the potential of a successful debt recovery.

From single debts to large portfolios, you will benefit from our Fast Track and Fully Inclusive Collection service – We achieve unrivalled results in a very cost effective manner.

As a highly reputable and professional company, we are the UK’s first choice Debt Collection Agency. We operate a local and Nationwide service. We can also provide International Debt Collectors services too.

Since 2005, Frontline Collections has worked with thousands of Individuals and Businesses to help recover what is owed to them. People and Companies across the UK and Overseas have benefited from our Professional Debt Collection solution. We are extremely proud to say that we have collected millions of pounds in the process.

If you or your Business are owed money, then it can be a very stressful, negative situation. Taking positive action to recover monies owed is a must!

It is a simple law of physics that positive actions will lead to positive results. There is no more a positive action than using the UK’s leading Private Debt Collection Agency to collect unpaid debts owed. From small debts to Seven figure sums, we go that extra mile to ensure you get paid what you are owed.

At Frontline Collections, we understand the frustration of being owed money and that is why our service is fully inclusive. It is designed to be as transparent as possible in terms of our actions and the cost with no hidden fees.

We are principle-based, Professional Debt Collectors and our sole focus is to recover money as quickly as possible in a Professional and expedient manner.

Q Where are you located?

We provide a Local and Nationwide service. Our Main Collections and Administration Office is located in Manchester however we have Offices in Lancashire, Glasgow and London. In addition, we have National Enforcement Agents along with trusted International Partners and associates.

Q What makes Frontline Collections better than other Private/Consumer Debt Collection Agencies?

High Recovery rates, Low Commission rates and with no hidden costs! – But if you want to peel the layers back a bit: We are results driven and have a philosophy of principle over profit. We also believe in quality not quantity so every case we deal with is managed on its own merit and pro actively pursued. We are extremely ethical and therefore do not operate hidden fee policies, fee earning processes nor deduct spurious costs from collected monies. This is why we provide a free pre-action assessment of your debt, to measure the probability of collection.

Q What are your commission rates?

Avg. 90% Success rate on Undisputed Cases. Lowest UK & International Commission rates. Dedicated Experienced Account Manager. Online Client Access for Multiple Accounts. Low Fixed Cost – No Hidden Fee Service. Professional Operating standards & CSA members International Partners across the globe Legal Dispute Resolution Team. Debt Collection Officers to visit Debtors. High Court Enforcement Agents

Q I had your company recommended to me & I want to instruct you to collect a debt

We have no ties to Insolvency Companies that help your debtors go bust. We do not operate Drip pricing policies or hidden fee earning structures. We do not charge ridiculously high commission rates, as high as 50% in some instances. We do NOT invoice you for our costs if we do not collect. We are not simply a marketing front for expensive Solicitors. We do not drag out a claim so as to charge you more in fees. We do not pretend to have resources we simply do not. We do not operate Call centres or conveyor belt procedures. We do not take on just any debts without a full pre-action assessment. We do not keep any payments recovered for any longer than specifically necessary.

Q How long will it take to collect my debt??

Our commission rates start from as little as 8% and are normally between 8%-20% dependant on the debt value etc with a maximum ceiling of 30% if the debt value is low. We can also apply a small discount for multiple debts depending on the amount/type of debt that you are looking to place with us. We have to manage the risk of potential costs to ourselves in the collection of a debt which can literally run into thousands of pounds sometimes. For secondary debt or debt that has already been subject to Third party Debt Collection actions then the commissions are higher as previous actions will prejudice our own actions making it more costly for us to recover.

Q How can I be sure you are professional?

Yes we will try and help and best as possible. At outset, we provide a free and frank appraisal of your debt collection requirements. This involves basic due diligence on our part and we need to ensure that the debt itself is legally valid and there is evidence to support such. Sometimes we cannot assist but will advise you of the reasoning behind that. This can be if the debtor is bankrupt or there is a lack of tangible proof. We sometimes incur thousands of pounds in costs in the pursuit of just one debt so we apply due diligence from outset in relation to any potential instructions that we receive.

Q What do you initially do with the cases/accounts that we pass to you?

It is impossible to say but we rest assured, we want to collect it as quickly as possible. We are a results driven company and we get paid when you do effectively. We usually aim to get at least a token payment within 7-28 days, if not the full balance but every case we deal with is different and has to be viewed on its own merit.

Q Are there any disbursements or initial fees to collect my debt?

Frontline Collections has been successfully recovering debts since 2005 and have collected tens of millions of pounds over this period. Our reputation speaks for itself. We are serving members of the Credit Services Association and are sister company is Federal Management, the UK’s top Commercial Debt Collection Agency. We are approved by the ICO to process and manage debt collection data and work to ISO:9001 Accredited standards. Our sister firm is regulated by the Financial Conduct Authority.

Q I have heard of these 'No win - No fee' companies. Are they as good as they seem?

From instruction, we apply our vigorous pre action protocols and apply due diligence on each case we receive. We will verify all the information you have supplied us, ensure the details are correct and carry ID & address verification checks on each debtor. We also data cleanse all the information you provide us and search out any new and available contact telephone numbers prior to the commencement of our actions. We will also investigate the background of the company in question or verify their employment details where possible. Only once all these prerequisites are completed do we then begin our robust Debt Collection procedures to recover your money. These pre-action investigations are usually completed within 24-48 hours of us receiving the instruction and allow us to apply the most appropriate and effective methods in the collection of your debts.

Q Do you provide a Credit Checking and tracing facility?

If your debt has been approved for Collection Action then it is important to know that Frontline Collections provides the only fully inclusive Debt Collection service around. In addition we operate the lowest commission rates starting from 8% – we do request an Instruction fee is payable initially and we can add this to the debt where possible. This is only after we have conducted our initial appraisal of your debt and it has been validated. We do not take cases on where there is little or no prospect of recovery. We do not operate drip pricing policies, have hidden costs or have ‘membership fees’ We are extremely ethical and this is reflected in our industry leading recovery rates as we simply do not take on debts for the sake of it or seek to mislead potential new clients. Note: There are No Collection Costs to pay if we do not Collect!

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June, 2024




August 26,2019

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