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Are u facing problems in recovering monies owed to you and do not know who to approach for help? Whether it’s against an individual or an entity, DMS Group of Companies has been helping many of our clients to successfully recover back their monies and some of these debts had already been written off due to the difficulty and complexity of the case, but ultimately we triumph.

From a modest start-up in 2003, we had grown into a LEADING Debt Collection Agency in Singapore. This would not have been possible without the hard works and efforts put in by our field collectors over the years to ensure all cases assigned to them are being handled with great professionalism and integrity.

You may be caught up in a dilemma not knowing which debt collection agency to entrust your case with, especially with the increasing reports of errant and dishonest debt collectors running afoul of the law. At DMS Group of Companies, your dilemma will no longer exist. We take pride in our excellent records with the respective authorities in Singapore, as we conduct our work lawfully, professionally, tactfully and handle all recovery cases with utmost integrity. Our management team is form by a group of EX-POLICE officers with a combined experience of more than 30 years in the debt recovery field and with our knowledge of the Law in Singapore, we dare boldly declare that our recovery tactics which had often been proven successful, are indeed second to none.

What differentiate us from other debt collection agencies is we offer “service guarantee” recovery package to assure our clients maximum efforts will be utilised during recovery and we may succeed in recovering what others had failed, but others are unlikely to successfully recover cases where DMS Group had already handled.

We do have the option of providing our recovery service with/without upfront working fees. However, most collection agencies who offer recovery service without any upfront working fees are usually simply making phone calls to debtor or conduct just a 1-2 times visitation before concluding the case (as it’s impossible for the debt collectors to continue spending their own money on travel expenses after knowing the debtor is not cooperative), so if your debtors are evasive or uncooperative, it will be more effective to utilise recovery package with working fees as those fees are meant to cover all necessary follow up transportation costs for your case. So even if a debtor refuse to pay or tends to be evasive, our collection officers will continue to conduct visitations to their addresses to press for payments.

Q Will our actions affect our client’s profile ?

A letter of indemnity will be issued to our client upon signing of the service contract.

Q Can debtors pursue a legal recourse against your recovery action undertaken by us?

We are solely responsible for any debt recovery actions expedited by us as stated in the letter of indemnity.

Q Will we conduct any illegal acts during the course of recovery?

No. All our recovery actions are carried out in accordance with the law of Singapore.

Q What sort of recovery action will be effective on my debtor?

Being veterans in the industry and with vast experience, our team will go the extra mile to listen, understand and analyse your predicament, then advise you on the most effective recovery actions.

Q Why you should engage a professional Collection Agency?

By engaging professional collecting agents, there is a high probability a debtor will be made to pay up. We have all the right expertise and techniques to get the job done for our clients. In addition, debtors will know you are serious about recovery actions and will tend to avoid bad credit ratings or legal actions against them.

Q How long will it take for your agency to recover my money?

Not all claims are collectible as some debtors may flee the country, file for bankruptcy, is already deceased or simply refuses to pay up. Also, the age of the debt plays a part in how long it could take to recover monies owed to you. If the outstanding debt has been a long time and/or the debtor requires backup paperwork, this could prolong collection.

Q What if the debtor disputes the debt or simply refuses to pay?

If the debtor disputes the debt, we will provide them with documentation proof on the validity of the debt. If the debtor insists on not paying, we will suggest legal action by obtaining a court order in the form of Writ of Seizure & Sale, Garnish of Wages, Bankruptcy charge etc.

Q How actively do you pursue bad addresses?

We will actively locate debtors for at least 6 months to a year. We also actively check on the account to see if any files have been updated, such as credit bureau files, new address, employment, thus enabling us to locate them. The account is checked weekly to ensure maximum efforts are made to locate the debtor to facilitate our recovery actions.

Q Does the age of the debt make it more difficult to collect?

Yes, the older a debt is, the harder it is to collect.

Q What information or details do I need to provide you to get started?

Your company name, address, fax, phone, and email address. You will also need to provide us the debtor’s contact information, name, address, any contact phone numbers, email etc. Total amount owed and when it was due.

Q Is there a minimum amount someone needs to owe me in order for you to expedite recovery?

No, we do not have a minimum or maximum limit on accounts placed.

Q Do you purchase the debts outright from us or do you charge a percentage of the debt collected?

Generally, we charge a percentage of the recovered debt amount. There are no charges if nothing is collected.

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June, 2024




August 26,2019

  • Tuesday
  • 9:00am - 10:00am
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