DCBL offers a letter-driven recovery service that is ideal for managing high volumes of debt portfolios. Our collection strategies are customized to ensure maximum customer engagement at the earliest possible stage. Our aim is to minimize the impact and stress on your customers, quickly settle payments or set up payment arrangements, identify customers requiring support through our dedicated welfare team, and provide early resolutions to our clients.
We achieve this using an advanced tracing model that allows us to trace and verify every customer address at no extra cost to our clients. This enables us to establish accurate contact with the right party, enhancing our proactive engagement with customers and further reinforcing our strong and credible brand. As a result, DCBL has industry-leading rates of early engagement, contributing to a proven 25% higher recovery rate than our competitors.
In cases where court action is required, DCBL can transfer the case seamlessly to DCB Legal, one of the largest litigators in the UK and an integral part of the Direct Group.